This may have changed over the years but as of present, wayfair customer service has been absolutely phenomenal to work with. They've issued me credits even when I did not ask for one. They're available to chat most of the time as well.
I ordered a Bed Frame from Wayfair recently and was glad to see that it would be arriving before my upcoming trip. I found out late in the process that the delivery would be delayed and was freaking out! So by being int ouch with the customer service dept. I was eventually put on the line with J. He is a delivery specialist, and he saved the day! He not only coordinated it all, but even got it there on a Sunday for me! The set is gorgeous, so the quality of their product is obviously great as well. Thank you J. and the Wayfair team!
I needed furniture for my new apartment, so I ordered two Bed Frame for my house, as well as a bed and mattress for my bedroom. I also ordered two sets of dishes, cloth napkins, and placemats for the kitchen. I have nothing but glowing remarks for Wayfair. Quality of everything is AMAZING, and it was all delivered on time--some even earlier than expected! I highly recommend their products and appreciate the awesome customer service!
I have purchased the Bed Frame from this site. There customer service is excellent and helpful. Any problem with shipping or damages they are willing to correct it, ASAP. I have been very pleased with this company
I have purchased many items from Wayfair.The merchandise is high quality and if you do have any problems with an order they always make it right. I received an item damaged. I called, they replaced it for free and got it on my front step within a couple of days! Very happy!
THIS SITE IS ALWAYS MORE THAN HELPFUL TO RESOLVE ANY ISSUES YOU MAY HAVE. LOVE SHOPPING HERE! New Bed Frame is amazing! I've always had a great experience and Customer service is always friendly and helpful. Yes, products are a little more expensive than what you may find if you spent hours searching for the same product.
Great company and wonderful, products quality products. Fast service and customer service is very helpful. I had one item arrive missing a part. I was told that they could send me a new product or send me the part. I had the missing part within a week. No questions asked. Everything else I ordered came packaged great with no defects and when the large item arrived, the delivery men put it just where I needed it. I would highly recommend this company.
I had to order Bed Frame for my new condo. Searched different sties on the internet and Wayfair had the best price and also the items in stock. Ordered and the products arrived within 7 days. I had bought other items from Wayfair in the past and so far I have not been disappointed.
They work hard to make things right, I am very articular about things and if I am not happy with an item I buy online I expect the same service as I would get from a local store. If you call customer service you will be satisfied with results every time.
What a really awesome website. Everything they have comes in an array of colours, sizes, styles. It is truly impressive and very easy to get around the site. Great site to shop for just about anything for your home, pet, garden, etc. Bought a Bed Frame from them. Excellent service and fast shipping.
Love shopping at Wayfair... love the quality, price and service. I returned Bed Frame, no problem, easy return with chat customer service instructions. Great quality in everything I have purchased, arrives when it says its going to, Can't say enough good about this company.
I have purchased multiple home furnishing items from Wayfair over the past 12 months. My very first purchase was a Bed Frame, one I had priced locally and found on Wayfair for less than half the retail cost. When the Bed Frame arrived, it had shipping damage. I immediately contacted Wayfair who had a team pick up the Bed Frame the next morning and they had a new one in my house within a week. To ensure that the replacement was in good condition, they provided in home delivery at no cost. Everything was perfect and we love this Bed Frame.
I ordered a Bed Frame and after I realized it was going to arrive later than expected I tried to cancel online with no luck as the system told me it was already loaded for shipment. The customer service rep was outstanding and got everything taken care of for me in a matter of minutes. Very impressed and will continue buying from Wayfair as a result!
The Quality of Bed Frame I have purchased from wayfair has always been great but I was worried making a large purchase without being able to touch it first... but we worried for nothing. Very happy. Shipping takes a while on this one so plan accordingly.
I am surprised to see the bad reviews on other website. I have purchased almost all items in my new house from Wayfair and they are really good! I even needed to change my dining chairs and their customer service was the best in the US! They replaced the Bed Frame with no additional cost and made sure the process was easy on me. I'll definitely keep shopping with them!
Wayfair has a great selection of furniture and decor with great and affordable prices. Their shipping of 1-7 days is excellent for customers even though one of the carriers is awful. The customer service department has a team that is very friendly, knowledgeable and helpful, always listening to the customer's needs and finding the right solutions immediately. I had a situation with a sectional that, supposedly, one of the carriers delivered but I never got it. Wayfair contacted the carrier to verify what happened and they said that the driver left it on the first floor of my building, but he never called to notify me about. The customer service representative immediately processed a replacement of the furniture and I got it in 7 days.